At Vavve we want to provide our customers with products and services that help each customer feel good and look their best, and this extends to our customers having confidence in how we handle their personal information. We take the trust you place in us very seriously, no matter whether you share personal information with us when visiting our website and placing an order, reaching out to us by phone or email, using our websites (“Websites”), or our mobile applications (“Apps”). Within this policy, we will refer to the Websites, Apps, and communications with us collectively as the “Services”. The goal of this Privacy Policy (“Policy”) is to explain how Vavve, LLC., collect and use your personal information, who we share it with and when, how we keep it safe, and the tools and options available to you to manage that information.

This Policy applies to Vavve LLC and any sites, mobile apps or products that display or link to this Policy. It does not apply to any website, mobile app, service, or product that does not display or link to this Policy or that contains its own privacy policy.

If you do not agree with the practices we have described in this Policy, please do not share your personal information with us. By sharing your personal information with us, by reaching out to us by email or by accessing or using our Websites and Apps, you agree to our use of your information as described in this Policy.

Personal information we collect

The categories of information we collect are:

1. Contact information, including your name, address, phone number, mailing and email addresses.
2. Purchase and related transaction information, including billing and shipping addresses, payment method (debit or credit card number), items purchased, items altered, or custom made (including measurements), order status, and related contact information.
3. Contact preference information, including your preferred method of receiving marketing communications (email or mail).
4. Profile and account information, including contact information, purchase information, product, and communication preferences, account credentials, information about Wish List items, items in your online shopping cart or those saved for future purchase, registry information, product review information, gift card ,address book entries, and other information about your profile or account.
5. Information you share during communications and interactions with us, which may include the content of email messages, chat sessions, text messages, and phone calls.
6. Demographic information, which may include age or birthdate, gender, ZIP code, and other information about you.
7. Voice recordings associated with calls made to our customer care team and information about your call and that you share when you call us on the phone.
8. Location or geo location information including device ID and device location information when using our Apps (if your device settings permit us to collect this information).
9. Device and Internet browsing information, including information about your browsing activity, IP address, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. We may also collect information about when and how you access and use our Websites and Apps, such as the date and time of your visit or use, the websites visited before and after visiting our Websites, how you navigate and what you search for on the Websites or Apps, the pages visited on the Websites, items you view, and the items you purchase.
10. Inferences about or derived from any of the information above that may relate to your preferences or other matters.

Information we share

We may share personal information in the following circumstances, or as otherwise described in this Policy:

1. with service providers, vendors, contractors, or agents who complete transactions or perform services on our behalf, such as those that assist us with our business and internal operations like shipping and delivery, rentals, payment processing, fraud prevention, customer service, gift cards, experiences, co-branded financial products, personalization, marketing, and advertising;
2. when you participate in the interactive areas of our Services (such as by creating a profile, posting comments and other content, reporting trail conditions, or writing reviews), certain information about you may be displayed publicly on our Services and also may be distributed on third-party sites. For example, your photos, comments, product reviews, product questions and answers, wish lists, and any other content or information you choose to provide in the interactive areas of our Services will be shared with users of our Services.
3. The Services may offer social sharing features or other integrated tools, which let you share actions you take on the Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.
4. in connection with, or during negotiations concerning, any merger or acquisition of all or a portion of our business by another company, joint venture, corporate reorganization, insolvency or bankruptcy, financing or sale of company assets;
5. if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet law enforcement or national security requirements;
6. if we believe your actions are inconsistent with our Terms of Use or other agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Vavve, our members, our customers, or any other persons;
7. between and among Vavve and any current and future parents, affiliates, subsidiaries, and other entities under common control and ownership; and with your consent.

Your Privacy Choices

Your Account Information. You may update or correct your online account information by logging into your online account and updating your information.You may also contact us if you wish to deactivate your online account, but note that we may retain information about you for legitimate business purposes or as required by law. If you would like to update or correct your membership information, you may do so by sending an email to privacy@vavve.com or by contacting us via online chat.

Promotional Communications. You may opt out of receiving promotional communications from Vavve by following the instructions in those communications or changing your preferences by clicking here. If you opt out of receiving promotional communications, we may still send you non-promotional emails, such as emails about your purchases, account, membership, or our ongoing business relations, including information about your rewards and our initiatives and activities.

Location Information. When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of such location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. You can also stop our collection of location information in connection with our mobile applications by following the standard uninstall process and removing all Vavve applications from your mobile device.

Mobile Push Notifications/Alerts. With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Personal Information Choices

We provide choices about the personal information we collect about you.

You can opt out of certain uses or disclosures of your information by (a) using the chat feature on vavve.com; (b) writing us at: Customer Request, 15236 NE 13th PL, #2404, Bellevue, WA -98007; or (c) changing your online account settings. If you have more than one Vavve profile or email address, you must opt out for each one separately.

You also may:

• Access and correct online information If you wish to request access, review, or correct, personal information about you and account information that we hold, you can do so by logging into “My Account” on Vavve.com. You may also use the chat feature on Vavve.com. You may access personal information that relates to you, but not information that relates to another Account.
• Opt out of promotional information and emails from Vavve. If you do not want to receive promotional communications from Vavve, you can (1) update your preferences under the “My Account” tab on the website or you can contact us using any of the methods above. You can also log into your account associated with your Vavve service. You also can opt out from different types of promotional emails through the ‘unsubscribe’ link in those emails. If you opt out, we may still send you non-promotional emails.
• Opt out of third-party disclosure for marketing. You may direct Vavve to stop disclosing personal information relating to you with third-parties for their marketing or other purposes by visiting our “Do Not Sell My Personal Information” webpage.
• Stop mobile push notifications/alerts. We may send push notifications or alerts to your mobile device. You can stop these notifications by changing the settings on your mobile device.
• Stop SMS (text) messages. We will send you SMS (text) communications if you consent to receive them, including, for example, order and delivery status. We will also send you SMS (text) messages in case of emergency, urgent product recalls and other limited (non-marketing) instances as permitted by law. You can reply “STOP” to any SMS (text) message to cancel.
• Device location information. If you use our mobile applications that collect your device’s precise location, you can change preferences on your mobile device to prevent the apps from collecting that information. If you do, our mobile apps or some features, such as locating the nearest hardware sellers from your current location, may not work properly.

To the extent permitted by applicable law, we reserve the right to decline requests that are unreasonable or excessive, where providing the information would be prohibited by law or could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the information relates.

Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review our Privacy Policy for the latest information on our privacy practices.

Updating or Deleting your Information

You may update or delete your information through your Vavve account. We may maintain a copy of the information in our records. Additionally, if you request we permanently delete your account or information, we may still retain and use your information as necessary to comply with our legal obligations.

Security of Personal Information

We take what we believe to be reasonable and appropriate steps to help protect personal information from unauthorized access, use, disclosure, alteration, and destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure, and therefore we are unable to guarantee the security of your personal information. If you have reason to believe that your interaction with us is no longer secure, please let us know (see “Contact Us” below).

How Can You Contact Us?

If you have questions about this Policy or our privacy practices, please contact us at:
Vavve Privacy
15236 NE 13th PL,
#2404,
Bellevue, WA -98007
privacy@vavve.com

If you’re not comfortable shopping through the Websites or Apps and would prefer to make your purchase via telephone, just give us a call. Our Customer Service representatives will be happy to assist you.

We may make changes to this Policy, and may apply any changes to information previously collected, as permitted by law. Please be sure to check this Policy for updates from time to time as we will review it at least every 12 months and make updates as necessary. If we make material changes to this Policy, we will notify you by posting the updated Policy on the Websites or Apps.